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Space Terms and Conditions

Last updated: August 2021



1. Introduction

Welcome to Reef!

This page tells you the terms on which you may use our website Platform, Reef (throughout these terms, known as the “Platform”), as a registered space. Please read carefully before use.

By applying to become a registered space, you accept the terms and agree to obey them. If you don't accept them, please don't use the Platform.

We may update these terms from time to time, so please check back regularly as any updates will apply to your use of the Platform.

Reef is a Platform which offers businesses and team members to work agilely between spaces globally, and to socialise again inside the future third workspace, at spaces such as yours.

2. Who We Are

Reef is operated by Reef App Limited, a limited company registered in England and Wales under company number 12196974. Our registered office is at 1 Sopwith Crescent, Hurricane Way, Wickford, Essex, England SS11 8YU.

3. Registering for Reef as a Space Host

When you register for Reef as a space host, this means that you provide a space for users to access. When signing up as a host, we will send you an email link to onboarding, provide you with a username and password, and from there you can add information on your space(s), including location and other details.

As part of onboarding, we will undertake due diligence on your space, including looking at your online reviews and postings on social media. It is within our sole discretion as to whether you are accepted as a space on Reef.

We will also require the following information from you regarding your key staff members:

  • Contact names
  • Email addresses
  • Telephone numbers
  • Position in the organisation

We may also ask you to confirm your Covid-safe protocols and accreditations, and also the insurance you have in place. We may ask you to make changes to your space or make certain confirmations to ensure that we can describe your space as ‘Covid safe’.

Where you sign up as a space, this is entirely free of charge.

We may make a booking tool available for users to reserve seats within your spaces.

The service we provide via Reef allows you to be connected to remote workers. However, we are not responsible for their behaviour or anything that happens at your space.

You are responsible for ensuring that all information regarding your space, published on our site, is accurate and not misleading. This includes ensuring that the profile for your space is kept accurate and up to date.

You are able to update your details on the Platform as and when required, and view upcoming bookings and statistics regarding the use of your space through Reef.

We also may integrate booking systems into the Platform, where you are able to manage bookings directly through your own booking system. Where we do this, we will not be responsible for the functionality of the third party booking system, and do not warrant or guarantee that your booking system will properly integrate with the Platform.

4. Use of the Platform

You have permission for temporary use of the Platform, but we can withdraw or change our service at any time without telling you and without being legally responsible to you.

You must treat all identification codes, passwords and other security information as confidential. If we think you have failed to keep confidentiality, we are allowed to disable any security information (including your passwords and codes).

If you allow anyone else to use the Platform, you must make sure that they read these terms first, and that they follow them. If you download the Platform onto someone else’s device, it is your responsibility to ensure you have that person’s permission.

Only use the Platform as allowed by law and these terms. If you don't, we may suspend your usage, or stop it completely.

We frequently update the Platform and make changes to it, but we don't have to do this, and material on the Platform may be out-of-date. No material on the Platform is intended to contain advice, and you shouldn't rely on it. We exclude all legal responsibility and costs for reliance placed on the Platform by anyone.

Where we roll out updates for the Platform, these will be to improve functionality and performance of the Platform, address security issues or reflect changes to the operating system. If you do not update the Platform when requested, it may no longer run as expected.

If you have any issues using the Platform, please contact us at

If we need to contact you about anything, we will do so by using the email address associated with your account, or we may communicate with you through the Platform.

5. Ongoing User Feedback

We are not responsible for monitoring user feedback on your space. However, if a user does contact us with a complaint or an issue, we reserve the right to investigate this and take appropriate action. This may include removing your space from Reef, and we may do this at any time, for any reason and without liability to you or any user.

We do not currently operate a star rating system or a review system, but may do so in future.

If you have an issue with a particular user of the Platform, it is your responsibility to deal with this. You may notify us of this, and it is within our discretion as to whether we investigate the matter. Please note that we reserve the right to suspend users’ accounts if they do not attend booked spaces 3 times in any year.

6. Intellectual Property Rights

We are the owner or licensee of all intellectual property rights in the Platform (for example the copyright and any rights in the designs) and in any of the material posted on it. They are protected by copyright.

You are allowed to stream or download one copy of the Platform onto your personal device, for personal purposes only. Please note that each subscription allows access for one person to use the Platform. You must not share your login details with any other person. If we believe you have done so, we can suspend or terminate your subscription, without refund.

You agree that you will:

  • not rent, lease, sub-license, loan or otherwise make available the Platform to any person without our prior consent;
  • not copy the Platform, except as part of the normal use of the Platform;
  • not translate, merge, adapt, vary, alter or modify the Platform, nor allow the Platform to be incorporated into other programmes;
  • not disassemble, decompile, reverse engineer or create derivative works from the Platform; and
  • comply with all applicable law when using the Platform.

If you breach these terms, you may lose your right to use our Platform, and must destroy or return any copies you have made.

7. Acceptable Use of the Platform

When using the Platform, you must not:

  • use the Platform in an unlawful manner or act fraudulently or maliciously (including inserting malicious code into the Platform);
  • infringe our intellectual property rights or that of a third party;
  • transmit anything which is defamatory, offensive or otherwise objective;
  • use the Platform in a way that could damage, disable, overburden, impair or compromise our systems; or
  • collect or harvest information from the Platform to attempt to decipher any transmissions to or from our servers.

8. Our Legal Responsibility to You

We do not guarantee the accuracy of material on the Platform. As far as legally possible, we exclude legal responsibility for the following:

  • Any loss to you arising from use of the Platform
  • Loss of income, profit, business, data, contracts, goodwill or savings.

We also exclude, as far as legally possible, all terms and warranties or promises implied by law or by statutes.

We don't exclude legal responsibility for death or personal injury owing to our negligence, or legal responsibility for fraud or fraudulent misrepresentation, or for anything else where exclusion is not allowed by the law.

You are responsible for any acts or omissions of your space, including but not limited to where an Platform user is injured, unwell or has a complaint or concern about their experience at your space. You are responsible for ensuring you have public liability insurance in place to deal with such situations. We are not liable or responsible for any experience or interaction of you or an Platform user.

Our total liability to you under these terms is limited to £1,000.

9. Uploading to the Platform

If you upload material to the Platform and we do not deem your usage to be acceptable, we can remove the content and end your use of the Platform.

Material that you upload will be regarded as non-confidential and not owned. This means that we can copy it, distribute it, and show it to other people for any purpose. You agree that if anyone else claims to own the material, or says that it breaches their rights, we can give them your identity.

We won't be legally responsible to anybody for the accuracy of material that you upload to the Platform, and we can remove it at any time.

10. Computer Offences

If you do anything which is a criminal offence under the Computer Misuse Act 1990, your right to use the Platform will end straightaway. We will report you to the relevant authorities and give them your identity.

Examples of computer misuse include introducing viruses, worms, Trojans and other technologically harmful or damaging material.

You must not try to get access to the Platform or server or any connected database or make any 'attack' on the Platform. We won't be legally responsible to you for any damage from viruses or other harmful material that you pick up via the Platform.

11. Links to the Platform

You are allowed to make a legal link to the Platform from your website. We can end this permission at any time.

12. Links from the Platform

Links from the Platform to other websites are for information only. We don't control them and don't accept responsibility for other websites or any materials found upon them or any loss you suffer from using them.

12. Variation

We change these terms from time to time and you must check them for changes because they are binding on you.

13. Applicable Law

If there is a dispute arising out of these terms, the English courts will deal with it. English law applies to these terms and conditions. Where you are a consumer based in Scotland or Northern Ireland, the courts of the country you reside in will also have jurisdiction.

14. Contact Us

Please email us at to contact us about any issues regarding the Platform.

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