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Terms of Use

Last updated: August 2021



1. Introduction

Welcome to Reef!

This page tells you the terms on which you may use our mobile application, Reef, and associated website platform (throughout these terms, known as the “App”), whether as registered user or guest. Please read carefully before use.

By downloading the App, you accept the terms and agree to obey them. If you don't accept them, please don't use the App.

We may update these terms from time to time, so please check back regularly as any updates will apply to your use of the App. Please note that the app store from which you downloaded the App (e.g. Apple App Store or Google Play) will also have terms and conditions, and will apply to your use of the App.

Reef is an app which offers you and your team to work agilely between spaces globally, and to socialise again inside the future third workspace.

2. Who We Are

Reef is operated by Reef App Limited, a limited company registered in England and Wales under company number 12196974. Our registered office is at 1 Sopwith Crescent, Hurricane Way, Wickford, Essex, England SS11 8YU.

3. Registering for Reef as a User

When you register for Reef, you are known as a “user” in these terms and conditions.

When you sign up to the App, we will ask you to create an account with a username and password. We will also ask you for various pieces of information, including your name, email address and location. All of this information will be processed according to our privacy policy, which can be read here:Privacy Policy

You will require an iOS or android device to download the App.

You must be over the age of 16 to subscribe for the App.

We will offer the option to create a profile on your portal, which will allow you to upload more information about yourself (including a photo), to follow and connect with others.

Reef also allows you to search for spaces which suit your needs, using filters and map functionality. We may also offer you the ability to leave reviews for spaces.

The App is used for booking spaces to use as a workspace or meeting space for colleagues. Once you are in attendance at the space, we will use your GPS location to determine whether you have attended the space, and it is important you check in using the App to confirm you have arrived.

If you do not attend the space when you have booked it, and do this three times in one year, we reserve the right to suspend your account for at least two months.

4. Use of the App

You have permission for temporary use of the App, but we can withdraw or change our service at any time without telling you and without being legally responsible to you.

You must treat all identification codes, passwords and other security information as confidential. If we think you have failed to keep confidentiality, we are allowed to disable any security information (including your passwords and codes).

If you allow anyone else to use the App, you must make sure that they read these terms first, and that they follow them. If you download the App onto someone else’s device, it is your responsibility to ensure you have that person’s permission.

Only use the App as allowed by law and these terms. If you don't, we may suspend your usage, or stop it completely.

We frequently update the App and make changes to it, but we don't have to do this, and material on the App may be out-of-date. No material on the App is intended to contain advice, and you shouldn't rely on it. We exclude all legal responsibility and costs for reliance placed on the App by anyone.

Where we roll out updates for the App, these will be to improve functionality and performance of the App, address security issues or reflect changes to the operating system. If you do not update the App when requested, it may no longer run as expected.

If you have any issues using the App, please contact us at

If we need to contact you about anything, we will do so by using the email address associated with your account, or we may communicate with you through the App.

5. Subscribing to the App

When you sign up to use the App, you will have access during an initial 7 day free trial, following which you will be automatically signed up to a subscription plan, unless you cancel during the free trial. Upon sign up, you will have the option to select a subscription plan (each a “subscription”). The subscription will start on the day you sign up, or reactive an old subscription. Payment is accepted by the methods shown on the app store from which you purchase the App subscription. We offer Standard (30 Days) and Standard (Annual) subscription plans, and these are detailed further on our website.

Where you select a paid monthly subscription

Each billing cycle for your subscription is one month, and it will automatically renew each month. You will be automatically billed the monthly subscription fee, via direct debit from the card you used to make your initial payment (unless you update the payment method in your Reef portal). Your direct debit will be taken on the same date each month.

Where you select an annual subscription

Each billing cycle for your subscription is one year, and it will automatically renew each year. You will be automatically billed the annual subscription fee, via direct debit from the card you used to make your initial payment (unless you update the payment method in your Reef portal). Your direct debit will be taken on the same date every year.

You can cancel your subscription at any time before it renews, whether this is monthly or annually. You can cancel by accessing your subscription settings on your device, and also within the App itself. No further payments will be taken, but you will continue to have access to the App for the remainder of the subscription period that you have already paid for.

By continuing your subscription (i.e. not cancelling), you authorise us to bill your payment method. If your payment method expires and you do not update it, we may cancel your subscription and you will lose access to the App. You must still pay for the App even if you do not use it, until you cancel your subscription.

We reserve the right to change the price of subscriptions, but we will notify you of any price change before it happens. You can cancel your subscription if you do not agree with the price change. Price changes will not affect periods already paid for.

The subscription fees are non-refundable, unless there is an issue with the subscription itself (for example, if it is not of satisfactory quality, fit for purpose or as we have described it to be). Fees are non-refundable on the basis that access to the App is a ‘digital download’, to which the usual cooling off period for consumers is not applicable.

6. Intellectual Property Rights

We are the owner or licensee of all intellectual property rights in the App (for example the copyright and any rights in the designs) and in any of the material posted on it. They are protected by copyright.

You are allowed to stream or download one copy of the App onto your personal device, for personal purposes only. Please note that each subscription allows access for one person to use the App. You must not share your login details with any other person. If we believe you have done so, we can suspend or terminate your subscription, without refund.

You agree that you will:

  • not rent, lease, sub-license, loan or otherwise make available the App to any person without our prior consent;
  • not copy the App, except as part of the normal use of the App;
  • not translate, merge, adapt, vary, alter or modify the App, nor allow the App to be incorporated into other programmes;
  • not disassemble, decompile, reverse engineer or create derivative works from the App; and
  • comply with all applicable law when using the App.

If you breach these terms, you may lose your right to use our App, and must destroy or return any copies you have made.

7. Acceptable Use of the App

When using the App, you must not:

  • use the App in an unlawful manner or act fraudulently or maliciously (including inserting malicious code into the App);
  • infringe our intellectual property rights or that of a third party;
  • transmit anything which is defamatory, offensive or otherwise objective;
  • use the App in a way that could damage, disable, overburden, impair or compromise our systems; or
  • collect or harvest information from the App to attempt to decipher any transmissions to or from our servers.

8. Our Legal Responsibility to You

We do not guarantee the accuracy of material on the App. As far as legally possible, we exclude legal responsibility for the following:

  • Any loss to you arising from use of the App
  • Loss of income, profit, business, data, contracts, goodwill or savings.

We also exclude, as far as legally possible, all terms and warranties or promises implied by law or by statutes.

We don't exclude legal responsibility for death or personal injury owing to our negligence, or legal responsibility for fraud or fraudulent misrepresentation, or for anything else where exclusion is not allowed by the law.

The App provides a platform for you to source spaces to use as workspaces and to connect with colleagues. We do not operate those spaces, and are not responsible or liable for anything that may or may not occur while attending a space. If you have an issue regarding a space, please raise this with them directly. You may also report it to us and we may look into the issue (although we are not required to do so).

If you are injured at the space, receive a poor service, suffer a reaction to food or drink purchased at a space, or if anything else happens at the space, this should be dealt with directly with the space owner. We are not liable or responsible for this.

If you use the App to meet someone, you agree to use caution in all interactions and to take all steps to ensure your safety when doing so. You are solely responsible for your interactions with other App users. You understand that we do not conduct criminal background checks on users or otherwise inquire into users’ backgrounds. We make no representations or warranties as to the conduct or compatibility of users.

Our total liability to you under these terms is limited to £1,000.

9. Uploading to the App

If you upload material to the App and we do not deem your usage to be acceptable, we can remove the content and end your use of the App.

Material that you upload will be regarded as non-confidential and not owned. This means that we can copy it, distribute it, and show it to other people for any purpose. You agree that if anyone else claims to own the material, or says that it breaches their rights, we can give them your identity.

We won't be legally responsible to anybody for the accuracy of material that you upload to the App, and we can remove it at any time.

10. Computer Offences

If you do anything which is a criminal offence under the Computer Misuse Act 1990, your right to use the App will end straightaway. We will report you to the relevant authorities and give them your identity.

Examples of computer misuse include introducing viruses, worms, Trojans and other technologically harmful or damaging material.

You must not try to get access to the App or server or any connected database or make any 'attack' on the App. We won't be legally responsible to you for any damage from viruses or other harmful material that you pick up via the App.

11. Links from the App

Links from the App to other websites are for information only. We don't control them and don't accept responsibility for other websites or any materials found upon them or any loss you suffer from using them.

12. Variation

We change these terms from time to time and you must check them for changes because they are binding on you.

13. Applicable Law

If there is a dispute arising out of these terms, the English courts will deal with it. English law applies to these terms and conditions. Where you are a consumer based in Scotland or Northern Ireland, the courts of the country you reside in will also have jurisdiction.

14. Contact Us

Please email us at to contact us about any issues regarding the App.

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